INTRODUCTION
Welcome to Leisure-center.com. Leisure Center is established in 2017, a contemporary multi-brand retailer, culture platform and event space located in Yaletown, Vancouver exploring the intersection of fashion, art, music, design, health & wellness.
PRODUCTS
Our Products
Leisure Center guarantees the authenticity of every product we stock. Leisure Center reserves the right to choose to preserve or modify original product packaging from the vendor at our discretion.
Sizing and Color
We take great care in providing the most accurate information and product images with high color accuracy. Product sizing can vary considerably among designers, and product color can vary due to computer screens. Leisure Center shall not be liable for inaccurate size measurements, size conversions, or color descriptions. We understand that picking the right size is not always easy, please do not hesitate to contact us if you are not sure about your size.
CURRENCY AND PAYMENT
The currency of payment is shown in Canadian dollars. We currently accept payment by Visa, MasterCard, PayPal, WeChat Pay (微信支付), and other credit cards such as American Express. The checkout process is powered by Shopify, and personal information provided during checkout is transmitted using SLL encryption technology. When you place an order using a credit card, the payment information will be manually captured. If your order is cancelled, Leisure Center will void your payment immediately. Click here to learn more about Order Cancellation.
DUTIES AND TAXES
Domestic (Canada)
Sales taxes are calculated at checkout. Depending on the province to which the order is being shipped, sales taxes at listed below. You will not be subject to any charges upon delivery.
| British Columbia, Manitoba | 5% GST + 7% PST |
| New-Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island (PEI) | 15% HST |
| Ontario | 13% HST |
| Alberta, Northwest Territories, Nunavut, Québec, Saskatchewan, Yukon | 5% GST |
United States
All Leisure Center products are sold on a DDP (Delivered Duty Paid) basis (Incoterms 2020) for US deliveries. Leisure Center acts as the importer of record, handling all customs clearance procedures and paying all applicable US import duties and taxes.
US customs duties are assessed by U.S. Customs & Border Protection based on each product’s country of origin and HTS classification. Applicable duty rates may vary by item.
Leisure Center's invoice for your order will reflect (i) the list prices of the purchased products, (ii) actual shipping costs to your specified address, and (iii) all estimated US customs duties and taxes associated with your import.
International
YOUR ORDER
Order Notifications
All notification emails will be sent to the email address provided at checkout. Please contact us if you need to correct or update your email address.
An order confirmation email will be automatically sent to the you once you place your order. Order confirmation email provides an order summary and a link to review your order status. You can directly reply to order confirmation email to contact us.
A shipping confirmation email will be sent to you once your order has been shipped. Alternatively, a pick-up notification email will be sent to you once your order is ready for pick-up.
Order Cancellation
You can request to cancel or modify your order by replying order confirmation email or contacting us via the use of contact form, phone (Toll free: 1-833-950-0950), or WeChat (ID: leisurecenter950). You can not request order cancellation once your order has been shipped.
Order Processing
All orders take up to two business days to process before shipping. This allows us to review your order, confirm availability, and prepare for shipping or pick-up.
SHIPPING AND HANDLING
Leisure Center ships worldwide. All orders require shipping are provided with a tracking number. Multiple orders that are placed with same shipping destination can be combined upon request and shipping fees will be adjusted accordingly. All packages require a signature at delivery. Orders require in-store pick-up will be provided with an instruction once the item(s) are ready for pick-up.
Shipping Rates
| Canada | |
| British Columbia | |
| In-Store Pick-Up (Vancouver) | Free |
| Standard (1 - 4 days) |
$8 CAD Free over $100 CAD |
| Priority (1 - 2 days) |
$12 CAD |
| Other Provinces | |
|
Standard (Up to 7 days) |
$10 CAD Free over $100 CAD |
|
Priority (Up to 3 days) |
$20 CAD |
| United States | |
| Express (2 - 5 days) |
$25 CAD Free over $300 CAD |
| Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom | |
| Express (3 - 7 days) |
$35 CAD Free over $550 CAD |
| Japan, Hong Kong, Singapore, South Korea, Taiwan | |
| Express (3 - 7 days) |
$40 CAD Free over $650 CAD |
| Australia | |
| Express (3 - 7 days) |
$55 CAD Free over $750 CAD |
| Mainland China | |
| Standard (5 - 10 days) |
$55 CAD Free over $750 CAD |
| Rest of World | |
| Express (3 - 7 days) |
$65 CAD |
Lost Packages
Leisure Center will issue you a full refund (including the shipping fees) only if the tracking information states that the parcel was lost during delivery.
False Delivery
All packages require a signature at delivery. If the tracking information states that parcel was delivered and signed, but you have not received it, it is your responsibility as the customer to contact and deal with the shipping company. You understand and agree that Leisure Center shall not be liable for false delivery such as that the package was picked up and signed by the wrong person.
PACKAGE PROTECTION
You can start a claim here.
If you opted into Checkout+, your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+, your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
RETURN POLICY
If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.
Purchasers that opted in for 'Free Unlimited Returns' service will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.
To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.
If a returned item is deemed unsuitable for a return, LEISURE CENTER reserves the right to refuse the refund.
- All returns must be received within 14 days (including holidays) of your delivery date (the date the parcel received by you or your local post office) based on the tracking information.
- All returns must be received in its original condition with its original tags and packaging. Dust bag and shoe box are considered as part of the product and must be returned in its original condition.
- All returns must not be used, altered or washed.
- Items marked ‘Final Sale’ are not eligible for return.
To allow us to identify and prioritize your return, please clearly write your order number on the outside of the package. Leisure Center reserves the right to reject returns which do not comply with our return policy. Returns that do not comply with our return policy may be sent back to its original shipping address at our discretion.
Domestic Returns
Returns from Canada are free. You can start a return here.
If you want to return your order in-store, please contact us via the use of contact form, phone (Toll free: 1-833-950-0950), or WeChat (ID: leisurecenter950).
International Returns
Returns from outside of Canada must be authorized. Please click here to begin your return.
If you opt out of the 'Free Unlimited Returns' service, you are responsible for purchasing international shipping labels at your own expense. All returned merchandise from outside of Canada must be declared as ‘Returned Merchandise’. Please ship the package using your country’s local shipping carrier (such as Canada Post, USPS, EMS) with a tracking number provided. Returns shipped by other services (including but not limited to DHL, FedEx, UPS, TNT) will incur brokerage fees and/or duties which will be deducted from the refund that you will receive.
Exchanges
Leisure Center offers conditional exchange services. However, the purchaser is responsible for all costs incurred during the exchange process, including round-trip shipping fees and any potential customs brokerage costs or duties.
If you opt into the 'Free Unlimited Returns' service, you can receive free returns and exchanges, excluding Final Sale items.
Refunds
Original shipping fees are not refundable. A refund will be issued back to your original method of payment within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation email will be sent to you. Your financial institution may require additional time to process the refund before the funds are returned to the account.
LIMITATIONS
Limited Purchases
Leisure Center reserves the right to limit quantities per order and/or per customer for products such as special releases and limited editions.
Final Sale
Items marked ‘Final Sale’ are not eligible for return after shipment. Final Sale products include but not limited to intimate apparel (such as underwear and swimsuits), books and consumables (such as candles and nourishment products).