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Refund policy

RETURN POLICY

  • All returns must be received within 14 days (including holidays) of your delivery date (the date the parcel received by you or your local post office) based on the tracking information.
  • All returns must be received in its original condition with its original tags and packaging. Dust bag and shoe box are considered as part of the product and must be returned in its original condition.
  • All returns must not be used, altered or washed.
  • Items marked ‘Final Sale’ are not eligible for return.

To allow us to identify and prioritize your return, please clearly write your order number on the outside of the package. Leisure Center reserves the right to reject returns which do not comply with our return policy. Returns that do not comply with our return policy may be sent back to its original shipping address at our discretion.

Domestic Returns

Returns from Canada are free. Please click here to request a prepaid return label.

If you want to return your order in-store, please contact us via the use of contact form, phone (Toll free: 1-833-950-0950), or WeChat (ID: leisurecenter950).

International Returns

Returns from outside of Canada must be authorized. Please click here to begin your return.

You are responsible for purchasing international shipping labels at your expense. All returned merchandise from outside of Canada must be declared as ‘Returned Merchandise’. Please ship the package using your country’s local shipping carrier (such as Canada Post, USPS, EMS) with a tracking number provided. Returns shipped by other services (including but not limited to DHL, FedEx, UPS, TNT) will incur brokerage fees and/or duties which will be deducted from the refund that you will receive.

Exchanges

Leisure Center does not offer exchanges at this moment.

Refunds

Original shipping fees are not refundable. A refund will be issued back to your original method of payment within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation email will be sent to you. Your financial institution may require additional time to process the refund before the funds are returned to the account.